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Practice
Charter
Complaints And Suggestions
We have a written practice policy and protocol on handling complaints. We require
complaints and suggestions to be written and addressed to the practice manager
where possible. You will be sent an acknowledgement within 48 hours and informed
in writing of the results of your enquiries as soon as possible.
We are
always happy to receive your suggestions.
Zero
Tolerance
Our
doctors and staff have the right to work in a safe environment and we operate
a zero tolerance policy towards violence and verbal abuse.
Confidentiality
The
practice computer is registered under the Data Protection Act and strict confidentiality
is maintained. All staff are bound by strict rules of confidentiality.
The
Protection And Use Of Information We Hold About You
When
we ask you for information this is to enable us to give you the
best health care and treatment.
We then keep this information,
together with details of your care, because it may be needed if we see you again,
and some of this we will need to pass on to others concerned with your care.
There
are times when we may use some of this information, in an anonymised
form (ie no patient names), for other reasons. These are, for example:
*
To help us protect the health of the public
* The efficient running of
the NHS, ie planning for the future
* Training staff
* Carrying
out medical and other health research approved by the Local Research Ethics Committee
Sometimes
the law requires us to pass on the information, for example to
notify a birth or death.
We would also like you to be aware that:
*
If you should want your relatives or carers to be kept up to date with progress
of your treatment please discuss this with the doctor or nurse delivering your
care.
* The NHS Central Register for England and Wales contains basic personal
details for all patients registered with a general practitioner.
* Everyone
working for the NHS has a legal duty to keep information about you confidential.
*
You have the right of access to your health records.
If at any time you
would like to know more about how we use information about you please ask to speak
to the practice manager.
Freedom
Of Information – Publication Scheme
The Freedom of
Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication
Scheme is a guide to the ‘classes’ of information the practice intends
to routinely make available.
This scheme is available from reception.
NHS
Direct
NHS Direct provide a 24-hour
medical advice service, which may be used by any of our patients. Please telephone
0845 4647 or access the internet via www.nhsdirect.nhs.uk
for medical assistance.
Local Health
Authority
The Circle Practice is contracted to the Harrow
Primary Care Trust, The Twenty One Building, 21 Pinner Road, Harrow HA1 4BB -
Telephone 020 8427 7888.
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